Terms & Conditions
Shield Medical Coordination
Effective Date: [05 July, 2026]
Business Location: Brisbane, Queensland, Australia
1. Introduction
These Terms and Conditions (“Terms”) apply to all users of the website and services provided by Shield Medical Coordination (“we”, “us”, “our”).
By accessing our website or using our services, you agree to be bound by these Terms.
Shield Medical Coordination is a medical coordination and facilitation service assisting patients to access healthcare services provided by independent hospitals and doctors in India.
2. Nature of Services
We provide non-clinical coordination services only, including:
- Hospital and specialist doctor coordination
- Assistance with medical opinions and treatment quotations
- Appointment scheduling support
- Medical visa invitation assistance (through hospitals)
- Travel and accommodation coordination support
We do NOT provide:
- Medical diagnosis
- Medical treatment or surgery
- Medical advice or prescriptions
- Emergency medical services
All medical services are provided solely by independent hospitals, doctors, and healthcare providers.
3. Independent Healthcare Providers
All hospitals, doctors, and healthcare providers we refer or coordinate with are independent third parties.
- We do not control medical decisions or treatment plans
- We do not guarantee availability of doctors or hospitals
- All treatment decisions are made by qualified medical professionals
- Hospitals are responsible for their own pricing, services, and policies
4. No Guarantee of Outcomes
We do not guarantee any medical or service outcomes, including but not limited to:
- Treatment success or recovery results
- Surgical outcomes
- Diagnosis accuracy
- Waiting times or appointment availability
- Visa approval or immigration outcomes
Medical outcomes vary depending on individual circumstances and healthcare providers.
5. General Information Disclaimer
Any information provided on our website, emails, or communications is for general informational purposes only.
It must not be considered:
- Medical advice
- Diagnosis
- Treatment recommendation
Users must consult qualified healthcare professionals before making medical decisions.
6. Fees And Payments
- Our fees (if applicable) relate only to coordination and facilitation services
- Hospital treatment costs are separate and paid directly to hospitals unless otherwise agreed
- Travel, visa, accommodation, and third-party services are separate costs
- All fees will be communicated clearly before service confirmation
7. Third-Party Services
We may assist in arranging third-party services including:
- Flights
- Hotels
- Ground transportation
- Visa invitation letters
We are not responsible for:
- Delays or cancellations
- Service quality or performance
- Loss, damage, or additional costs caused by third parties
8. Client Responsibilities
Clients agree to:
- Provide accurate personal and medical information
- Submit genuine and complete medical records
- Ensure valid travel documents (passport, etc.)
- Follow instructions provided by relevant authorities and providers
We are not responsible for issues caused by incorrect or incomplete information.
9. VISA And Immigration
We may assist with hospital invitation letters and general visa guidance.
However:
- Visa approval is solely determined by government authorities
- We do not guarantee visa approval
- Immigration decisions are outside our control
10. Limitation of Liability
To the maximum extent permitted under Australian law (including Australian Consumer Law):
Shield Medical Coordination is not liable for:
- Medical outcomes or complications
- Loss, injury, or harm arising from treatment
- Travel delays or cancellations
- Financial losses from third-party providers
- Visa refusal or immigration issues
Our liability is strictly limited to the coordination services we provide.
11. Refunds And Cancellations
- Coordination service fees may be non-refundable once work has commenced
- Hospital charges are subject to hospital policies
- Third-party costs (travel, visa, accommodation) are non-refundable
- Refund requests (if any) will be reviewed on a case-by-case basis
12. Privacy And Confidentiality
We take privacy and confidentiality seriously.
- Personal and medical information is shared only with relevant hospitals and service providers
- We take reasonable steps to protect personal data
- We comply with applicable privacy laws, including the Australian Privacy Principles (APP)is
13. Website Use
Users agree not to:
- Misuse the website or services
- Submit false or misleading information
- Attempt to disrupt website functionality
- Copy or reproduce content without permission
14. Intellectual Property
All website content, branding, and materials belong to Shield Medical Coordination unless otherwise stated. Unauthorized use is prohibited.
15. Changes To Terms
We reserve the right to update or modify these Terms at any time. Updated versions will be posted on the website.
16. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of Queensland courts.
17. Contact Information
For any questions regarding these Terms:
Shield Medical Coordination
203/204 Ipswich road
Woolloongabba, Brisbane
Queensland 4102 – Australia
Email: info@shieldmedco.com.au
WhatsApp: +614 517 67347