Refund Policy
Shield Medical Coordination
Effective Date: [05 July, 2026]
Business Location: Brisbane, Queensland, Australia
1. Overview
This Refund Policy explains how refunds are handled for services provided by Shield Medical Coordination (Our website https://shieldmedco.com.au)
2. Service Fees
Our fees (if applicable) are for medical coordination and facilitation services only, including hospital coordination, doctor arrangements, and support services.
3. Non-Refundable Items
The following are generally non-refundable:
- Completed medical coordination services
- Hospital consultation arrangements already processed
- Administrative and processing costs
- Third-party fees (visa, flights, accommodation, medical tests)
4. Refund Eligibility
Refunds may be considered only if:
- A service has not yet been initiated
- An error has occurred on our part
- Exceptional circumstances are reviewed and approved by management
Each refund request is assessed individually.
5. Third-Party Service
We are not responsible for refunds related to:
- Hospitals
- Airlines
- Hotels
- Visa services
- Other external providers
These are subject to their own refund policies.
6. Processing Time
Approved refunds (if any) will be processed within a reasonable timeframe, typically 7–14 business days.
7. Changes To Policy
We reserve the right to update this Refund Policy at any time. Changes will be updated on our website.